1: It is your responsibility to ensure you can attend the event when booking your tickets. Tickets are NON REFUNDABLE and NON TRANSFERABLE UNLESS THE EVENT HAS BEEN POSTPONED OR CANCELLED BY US OR THE VENUE. We will not be held responsible if for ANY reason you are not able to attend the event after you have purchased tickets. This includes injury or illness, whether direct or indirect, i.e. family member or friend. We will also not be responsible for any other costs incurred i.e. travel or hotel expenses. WE will not accept any requests to transfer to a different event after you have booked and paid to attend a specific event.
2: If an event has been POSTPONED we will offer you the option to transfer your ticket to the new date for the same venue, transfer your ticket to a different venue or issue a full refund.
3: If the event is CANCELLED either by us or the venue and we are not able to book another date, we will offer a refund or transfer to a different venue. You will be required to pay the difference in cost if the new venue is of higher ticket value, or you will be partially refunded if the new venue is of lesser value.
We follow the guidance for issuing refunds from Citizens Advice and Resolver. More information about your rights to a refund can be found here:
4: Refunds will be processed within 48 hours via the original payment method. We will not be held responsible for any delays issuing refunds that are caused by the company we use to take payment. Once we have processed a refund request it can take up to 28 days for the refund to be fully processed and returned to your bank account. This is beyond our control. Please be aware that any requests to refund via a different method will be declined.
5: Due to the unpredictable nature of our events, we advise pregnant ladies and people with heart or other health conditions to consider if the event is suitable to attend. We do not accept any responsibility if you choose to attend an event that is not suitable for you.
6: We do not issue tickets in the post or via email. Your booking confirmation email acts as proof of ticket purchase and your receipt. When attending an event please bring a copy of this with you. Anyone who is unable to produce their receipt when requested, either on a phone or on a printed copy will not be allowed into the venue. NO REFUND WILL BE GIVEN.
7: We have a ZERO TOLERANCE policy for ALCOHOL. No alcohol is permitted to be consumed prior to or during an investigation, this also applies to events where a meal is included. Anyone found to be under the influence of alcohol, or ignoring the ZERO TOLERANCE policy will be in breach of the terms and conditions and will be removed from the event IMMEDIATELY AND WITHOUT PRIOR WARNING. THERE ARE NO EXCEPTIONS TO THIS RULE. NO REFUND WILL BE ISSUED.
8: We have a ZERO TOLERANCE policy for DRUGS. Anyone found to be under the influence of drugs or in possession of drugs will be in breach of the terms and conditions and will removed from the event IMMEDIATELY AND WITHOUT PRIOR WARNING. THERE ARE NO EXCEPTIONS TO THIS RULE. NO REFUND WILL BE ISSUED.
9: We have a ZERO TOLERANCE policy for Violent, Aggressive or Disruptive behaviour towards team members and other guests. Any guest that is in breach of this policy will be removed from the event IMMEDIATELY AND WITHOUT PRIOR WARNING. The Police may be called and further action may be taken by us and/or the venue for any damage to property or equipment. Any guest that has been violent, aggressive or disruptive during an event will not be allowed back into the venue to continue with the investigation and will be banned from attending future events. NO REFUND WILL BE ISSUED.
10: We expect all of our guests to be polite and courteous to team members, other guests and the spirits we are communicating with. Rude behaviour will not be tolerated. Anyone found to be using inappropriate language or being disrespectful will be given a warning. Anyone continuing to behave inappropriately after a warning will be asked to leave. NO REFUND WILL BE ISSUED.
11: Team members are there to ensure you have an enjoyable night as well as a safe night. Any request or instruction from a team member MUST be followed. Failing to follow a team members request or instruction will result in a warning being given. Repeat disregard for a request or instruction to be followed will result in you being asked to leave. NO REFUND WILL BE ISSUED.
12: Minimum age to attend any Investigation is 16. Anyone under the age of 18 MUST be accompanied by either a Parent or Legal Guardian. The Parent or Guardian will also be required to purchase a ticket. Tickets are full price, we do not allow concessions or discount bookings for under 18's.
13: We do not offer discounts on group or multiple bookings under any circumstances. Every guest attending in a group booking must pay the FULL price per ticket.
14: We are unable to offer a discount for carers or guests attending with a carer, unless the venue has given us prior permission to do so. Venue hire is charged per person and it is up to the venue to decide if they are able to offer us a discount to pass on to carers. This can not be guaranteed and in the event we are not able to pass on a discount the FULL ticket price must be paid by each guest to attend the event.
15: Please do not arrive any earlier than 15 minutes before the start time stated on your ticket. The team will not be available to greet guests until 15 minutes before the start time. In some cases we may not be able to allow guests access to the venue if you choose to arrive early.
16: Smoking will be permitted in designated areas only. In some cases, venues do not permit smoking at all on site. This is beyond our control, anyone found to be ignoring the no smoking request may be asked to leave by the venue host as per their own policies. NO REFUND WILL BE ISSUED.
17: During investigations we ask that all mobile phones either be switched off or put to flight mode. This is to reduce interference with any electrical equipment being used. If for any reason you require your phone to be left on please speak to a member of the team.
18: Where permitted, we will be using Ouija Boards during our investigations. Anyone that is uncomfortable using these must speak to a member of the team before taking part in the session.
19: When possible, we will have team mediums at the investigations. This can not always be guaranteed.
20: In the event of an accident, appropriate medical attention will be sought. Anyone taken ill during an investigation will be assessed and appropriate medical attention sought. We reserve the right to refuse anyone who is unwell to continue with the investigation. The managements decision will be final. NO REFUND WILL BE ISSUED.
21: We do not fake any activity. If we see nothing, you see nothing. We ask that all our guests do not try to fake activity. Anyone suspected of faking activity and/or causing distress to other guests through faking activity will be asked to step away and given a warning. Anyone continuing to fake activity after a warning will be removed immediately. NO REFUND WILL BE GIVEN.
22: Where possible we aim to allow free time for the last part of the evening. This is venue dependant and can not be guaranteed.
23: We allow use of our equipment, however this must be returned at the end of the night. Any damages must be reported immediately.
24: Your own equipment is welcome at our investigations. However we may ask that it be used during free time only if it interferes with our own planned activities.
25: Our events will be run in the dark when possible. Please bring a torch and wear suitable footwear.