COVID19 Policy Update 2021:
1: If an event is postponed or cancelled due to COVID19 we will notify all ticket holders as soon as possible.
2: If an event has been postponed we will offer you the option to transfer your ticket to the new date or have a full refund.
3: If an event has been cancelled we will issue a full refund.
4: Refunds are issued via the original payment method. Any requests to refund via a different method will be declined.
5: Please DO NOT attend an event if you have symptoms of COVID19. You will not be permitted to enter the venue. NO REFUND WILL BE GIVEN.
6: Anyone suspected of having COVID19 or showing symptoms will be asked to leave the event. NO REFUND WILL BE GIVEN.
Standard Terms and Conditions:
1: No alcohol to be consumed prior to or during an investigation. Anyone found to be under the influence of Alcohol will be removed immediately. NO REFUND WILL BE ISSUED.
2: Anyone found to be under the influence of drugs will be removed immediately. NO REFUND WILL BE ISSUED.
3: No under 18's are permitted on any investigations.
4: Due to the nature of the events and some of our venues, we advise heavily pregnant ladies and people with heart conditions to consider if the event is suitable to attend.
5: Smoking will be permitted in designated areas only. In some cases, venues do not permit smoking at all on site. This is beyond our control, anyone found to be ignoring the no smoking request may be asked to leave by the venue host as per their own policies. NO REFUND WILL BE ISSUED.
6: We operate a 48 hour cancellation policy. All cancellations up to 48 hours before the event will receive a FULL REFUND. Any cancellations with less than 48 hours notice WILL NOT BE REFUNDED.
7: If any event is cancelled by the venue, we will endeavour to re-book for a later date. If for any reason this is not possible or you wish to cancel the booking, then a full refund will be issued.
8: All refunds will be issued within 48 hours via the original payment method. Any requests to refund via a different method will be declined.
9: We do not operate a ticket policy. Your booking confirmation email acts as proof of ticket purchase and your receipt. When attending an event please bring a copy of this with you. Anyone who is unable to produce their receipt when requested, either on a phone or on a printed copy will not be allowed into the venue. NO REFUND WILL BE GIVEN.
10: During investigations we ask that all mobile phones either be switched off or put to flight mode. This is to reduce interference with any electrical equipment being used. If for any reason you require your phone to be left on please speak to a member of the team.
11: Where permitted, we will be using Ouija Boards during our investigations. Anyone that is uncomfortable using these must speak to a member of the team before taking part in the session.
12: When possible, we will have team mediums at the investigations.
13: We ask that everyone that joins us on investigation is polite and courteous to both team members and other members of the public. Rude or abusive behaviour WILL NOT BE TOLERATED. Anyone found to be using inappropriate language or being disrespectful will be asked to leave. NO REFUND WILL BE ISSUED.
14: Team members are there to ensure you have an enjoyable night as well as a safe night. Any request from a team member must be followed.
15: In the event of an accident, appropriate medical attention will be sought. Anyone taken ill during an investigation will be assessed and appropriate medical attention sought. We reserve the right to refuse anyone who is unwell to continue with the investigation. The managements decision will be final. NO REFUND WILL BE ISSUED.
16: We do not fake any activity. If we see nothing, you see nothing. We ask that all our guests do not try to fake activity. Anyone suspected of faking will be asked to step away and warned. Anyone continuing to fake activity after a warning will be removed immediately. NO REFUND WILL BE GIVEN.
17: Where possible we aim to allow free time for the last part of the evening. This is venue dependant and can not be guaranteed.
18: We allow use of our equipment, however this must be returned at the end of the night. Any damages must be reported immediately.
19: Your own equipment is welcome at our investigations. However we may ask that it be used during free time only if it interferes with our own planned activities.
20: Our events will be run in the dark when possible. Please bring a torch and wear suitable footwear.
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